Return & Refund Policy

Last updated: October 24, 2026

How Our Return Policy Works

Every Euleen Art and Design piece is made to order. Nothing waits in a warehouse; your item is printed and finished by our fulfillment partners only after you place your order. That’s how we keep production small and waste low.

Because of this, we can’t accept returns for change of mind, wrong size selection, or general dissatisfaction. Please review the Size Guide and product details carefully before ordering.

We do stand behind the quality of every piece. If something arrives wrong, we’ll make it right.

When We Accept Returns or Refunds

We’ll replace or refund your order if any of the following applies and you contact us within 14 days of receiving your item:

• The product has a printing defect (misprint, faded print, incorrect placement).
• The product has a manufacturing defect (faulty stitching, damaged fabric, holes, and similar).
• The product arrived damaged in transit.
• You received the wrong item (a different design, size, or color than you ordered).

What We Do Not Accept

We can’t offer returns, exchanges, or refunds for:

• Change of mind.
• Wrong size ordered (please check the Size Guide before purchasing).
• Colors that look slightly different from your screen (every device displays color differently).
• Claims made after the 14-day window.
• Items damaged by care that doesn’t follow the care instructions.
• Gift cards.

How to Submit a Claim

1. Email us at [email protected] within 14 days of receiving your order.
2. Include your order number, a short description of the issue, and clear photos of the defect or damage. For a wrong item, include a photo of what you received next to the packing slip.
3. Wait for our review. We aim to reply within 3 business days and will let you know whether your claim is approved and what happens next.

Please don’t send anything back before contacting us. Items returned without prior approval can’t be processed.

Replacements and Refunds

If your claim is approved, we’ll do one of the following:

• Replacement: we’ll produce and ship a new item at no cost to you. This is our default for defects and wrong items.
• Refund: if a replacement isn’t possible, or you’d prefer a refund, we’ll refund the product cost to your original payment method.

Refunds are processed within 10 business days of approval. Your bank or card issuer may need a few more business days to post it.

If more than 15 business days have passed since approval and you haven’t received your refund, email us at [email protected].

Shipping Costs

Approved replacements ship free. If we issue a refund, any shipping you paid is refunded only when the issue was on our side (defect, transit damage, or wrong item).

Damaged on Arrival

Please check your order as soon as it arrives. If something looks wrong, take photos right away and contact us within 14 days. The sooner you write, the faster we can fix it.

Questions

For any questions about returns or refunds, email us at [email protected].

Euleen Art and Design (operated by Euleen LLC)
Dover, DE 19901, USA