Frequently Asked Questions
Thoughtfully Answered...
Shopping
How are your products made?
Each piece is made to order after you place it. We work in small runs and never produce more than what’s been ordered.
Can I order a matching set?
Yes. Most patterns come as a family: tablecloth, pillow cover, and blanket. Look for the collection name on each product page to find its matching pieces.
Do you offer personalized or custom designs?
Not at this time. Every design in the shop is final as shown, which keeps production fast and consistent.
What shipping methods are available?
Shipping options appear at checkout based on your address. Delivery times are shown before you pay.
Is shipping free?
Shipping is free on orders over $35 within the United States. For smaller orders, the shipping rate is calculated and shown at checkout once you enter your address.
Do you ship internationally?
Not yet. For now, we ship within the United States only.
How long will it take to get my order?
Production typically takes 2–3 business days, followed by shipping:
Standard shipping: 3–4 business days.
You’ll receive tracking details by email once your order is on its way.
Payment
What payment methods are accepted?
We accept secure payments via:
Credit & debit cards
Apple Pay / Google Pay (where available)
All transactions are processed securely.
Is buying online safe?
Yes. Your payment details are never stored on our servers. All transactions are handled by secure payment providers.
Orders & Returns
How do I place an order?
Choose your piece, select your options, and proceed to checkout.
Can I cancel or change my order?
Because each item is made to order, changes and cancellations are only possible shortly after purchase, before production begins. Email us at [email protected] as soon as possible.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account is optional, and it gives you early access to new collections and occasional members-only offers.
How do I track my order?
Once your order ships, you’ll receive a tracking link by email. You can also use our Order Tracking page.
What if something goes wrong with my order?
If anything isn’t right, we’ll take care of it. Write to us and we’ll respond quickly, without unnecessary back and forth.
How can I return a product?
Because each piece is made for you, we don’t accept returns for change of mind. If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with photos, and we’ll replace it or refund you. See our Return & Refund Policy for details.
How should I care for my pieces?
Follow the care instructions on each product page. Most textiles do best with a cold, gentle wash, inside out, and a low-heat dry or air dry. Avoid bleach and ironing directly on the print.