Shipping Policy

Last updated: October 24, 2026

We currently ship within the United States only. International shipping is not available at this time.

How Our Products Are Made

Every Euleen Art and Design piece is made to order. We don’t keep warehouses full of stock. When you place an order, our fulfillment partners produce your item for you. It’s a deliberate choice: less waste, smaller runs, and nothing made without a reason.

Here’s what to expect.

Order Processing and Delivery Times

Each order moves through two stages:

1. Production: once your order is placed, it enters production at one of our fulfillment partners. Production typically takes 2–3 business days.
2. Shipping: after your order ships, delivery within the United States typically takes 3–4 business days.

Total estimated time from order to delivery: 5–7 business days.

These are estimates; most orders arrive within this window. During the holiday season (mid-November to late December), production and carrier times can run longer, so we recommend ordering holiday gifts early.

Shipping Costs

Shipping is free on orders over $35 within the United States. For smaller orders, the shipping rate is calculated and shown at checkout once you enter your address, before you pay.

Multiple Items

If your order includes more than one item, pieces may be produced at different facilities and arrive in separate packages, each with its own tracking number. You won’t be charged extra for this.

Order Tracking

Once your order ships, we’ll email you a tracking number so you can follow your package until it arrives.

If you don’t receive a tracking email within 10 business days of your order, contact us at [email protected] and we’ll look into it.

Shipping Address

Please double-check your shipping address before placing your order. We ship to the address you provide at checkout.

If the address is incorrect or incomplete and your package is returned, you’ll be responsible for the cost of reshipping. If you notice an error after ordering, email us at [email protected] right away. If your order hasn’t entered production yet, we may be able to correct it.

We are not responsible for packages delivered to an incorrect address entered by the customer.

Lost or Damaged Packages

If tracking shows your package as delivered but you haven’t received it, please check with neighbors, your building manager, and your local carrier office first. Most “missing” packages turn up within a few days.

If your package is lost or arrives damaged, contact us at [email protected] within 14 days of the expected delivery date. We’ll work with you to resolve it. See our Return & Refund Policy for details.

Carriers

Orders ship via standard carriers including USPS, UPS, and FedEx, depending on the destination and product.

Questions

For any questions about shipping, email us at [email protected].

Euleen Art and Design (operated by Euleen LLC)
Dover, DE 19901, USA